1. Nature of Digital Services

Our services consist primarily of non-tangible, digital deliverables such as AI-driven text processing and rewriting tools. As such, all purchases are considered final, and refunds are generally not provided once the service has been accessed or delivered.

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, digital content is non-refundable once download, access, or use has commenced with the user’s consent.

2. General Refund Exclusions

Refunds will not be granted under the following conditions:

• Usage Beyond Threshold: If your account has processed or generated more than 500 words using our paid service, no refund will be issued.
• Subjective Dissatisfaction: Refunds will not be issued solely on the basis that you did not find the output satisfactory or did not “like” the result, provided the service functioned as intended.
• Change of Mind: No refund will be provided due to a change in personal circumstances or decisions after purchase.
• Technical Incompatibility: Inability to use our services due to user-side technical limitations, such as browser or device incompatibility, is not a valid ground for a refund.
• Subscription Cancellation: If you cancel your subscription, you will retain access to the service until the end of the current billing period. Cancellation will not make you eligible for a refund of any portion of the remaining term.
• Breach of Terms: No refund will be issued to users who are found in breach of our Terms of Service.

3. Refund Eligibility (Exceptional Cases)

Refunds may be considered in the following limited scenarios:

• Duplicate Transactions: You were charged more than once for the same subscription or service in error.
• Technical Non-Delivery: The service was not delivered due to a proven error or failure on our end, and we were unable to rectify it upon notification.
• No Usage: If your subscription has not been used at all and you contact us within 2 calendar days of purchase. The refund amount will be 70% of the plan you have purchased.

All refund requests must be submitted within 2 days of the transaction date. Requests made beyond this period will not be reviewed.

4. Refund Request Procedure

To request a refund under an eligible condition, please email:

• Email: [Insert Support Email]
• Subject Line: Refund Request – [Your Order ID]

Include the following details:

• Full name and registered email
• Transaction or order ID
• Detailed reason for the request
• Any supporting documentation or screenshots

We will assess your request within 5 business days and notify you of the outcome. If approved, refunds will be issued to the original payment method within 7–14 business days.

5. Chargebacks and Payment Disputes

Customers are encouraged to contact us directly before initiating a payment dispute or chargeback. Unauthorized or unjustified chargebacks may lead to account termination, refusal of future service, or legal recourse.

6. Policy Updates

We reserve the right to amend this Refund Policy at any time. Changes will take effect immediately upon posting on this page, with an updated effective date.

7. Contact Information

If you have any questions about this policy, please contact: