ZHUMANIZER AI LTD Contact & Support Policy

Date of Last Amendment: July 29, 2025

1. Overview

This Contact & Support Policy outlines how you can reach us for inquiries, assistance, and issue resolution regarding our services, subscriptions, billing, and other matters. We are committed to offering timely and professional support to all users of our platform.

2. Contact Channels

You may reach ZHUMANIZER AI LTD using the following official communication channels:

3. Support Hours

Our support team is available during the following hours:

  • Monday to Friday: 10:00 AM – 6:00 PM (BST) (London Time)
  • Closed on UK public holidays

Support requests made outside these hours will be addressed on the next working day.

4. Scope of Support

Our support team can assist with the following:

  • Billing, subscriptions, and cancellations
  • Technical issues with account access
  • Clarifications on features and usage limits
  • Reporting bugs or service outages
  • Content or usage concerns

We do not provide:

  • Custom AI outputs or content writing services
  • Legal, financial, or academic advice
  • Support for third-party integrations unless officially listed

5. Response & Resolution Times

While we aim to respond within 24–48 business hours, resolution times may vary depending on the complexity of the issue. For urgent matters such as payment errors or account access problems, priority handling is available.

6. User Responsibilities

To help us serve you better, please include the following in your support request:

  • Full name and registered email
  • Brief but clear description of the issue
  • Screenshots or logs (if applicable)
  • Invoice or subscription reference (for billing queries)

Abusive, harassing, or spam communications will not be tolerated and may result in account suspension.

7. Escalation

If your concern is unresolved or unsatisfactory after initial contact, you may escalate the issue by writing to:
📧 contact@zhumanizer.ai
Please allow up to 5 business days for escalated matters.

8. Policy Updates

We reserve the right to update or revise this Contact & Support Policy at any time. Continued use of our services indicates your acceptance of the latest version.